Privacy Policy

Policy Changes Reason #1: Maintain the Privacy and Security of Information Collected from Our Customers and Users Privacy

Privacy is a very important issue and we want you to know that we take it very seriously at Tugal.

The Privacy Policy of the “Tugal” website was formulated with the aim of maintaining the privacy and security of the information collected from our customers and users.

This privacy policy applies to all personal data collected through the website: www.tugal.pt.

The site

O Site Tugal” is managed by the company JMGR Service, Lda, a 100% legal company operating in Portugal. This consists of all insurance, licenses and accreditations necessary to provide services related to tourism. It is a company registered with Turismo de Portugal:

Travel and Tourism Agent
RNAVT 6548

The company has its registered office at:
Ria Imperatriz D´Almeida, nº 73
9000-018 Funchal
Portugal

Responsible for Data Processing

JMGR Services, Lda is responsible for processing your personal data.

What personal data is collected and why

The personal data that can be collected are: name, email, arrival and departure date, arrival and departure time, departure point, destination, number of people, cell phone number, services of interest, accommodation address, among others. relevant data in order to provide the service in the best way.

Personal data is not created only by users’ interaction with the website. Personal data is created through technical processes such as contact forms, comments, cookies, analytical data, and incorporation of third parties.

Comments

When users leave comments on the website, WhatsApp, email or other digital means, all data, IP address and browser user agent are saved to help with spam detection.

Multimedia

When uploading images to the website, you should avoid uploading images with embedded geolocation data (EXIF GPS). Visitors can download and extract geolocation data from website images.

Cookies

If you leave a comment on our site you can choose to save your name, email address and website in cookies. This is for your convenience so you don’t have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit the login page, a temporary cookie will be set to determine whether your browser accepts cookies. This cookie does not contain personal data and will be deleted when you close your browser.

When logging in, some cookies will be set to save your session information and your screen display choices. Login cookies last for one year. If you select “Remember Me”, your login will persist for two weeks. Upon logging out, login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie does not include personal data, it only indicates the content ID of the article you have just edited. Expires after 1 day.

Treatment

The personal data we process through this website will only be used for the following purposes:

Request for services/products;
Book online
Request for information about services/products, through advertising messages such as promotions, tips, disclosure of partners and customers that may add some value or interest to our subscribers;
Communication with customers and clarification of doubts;
Processing of requests for information;
Direct marketing campaigns and communications (if you have consented to the processing of your personal data for this purpose);
Term of Conservation

We only keep your data for as long as is necessary within the scope of the purpose for which it was collected.

Consent

By consenting to this privacy policy, you are giving permission to process your personal data specifically for the identified and selected purposes. If consent is legally necessary for the processing of personal data, the data subject has the right to withdraw their consent at any time, although this right does not compromise the lawfulness of the treatment carried out based on the previously given consent nor the subsequent processing of the data. same data, based on another legal basis, as is the case of a legal obligation to which JMGR Service, Lda is subject.

By leaving your personal data, you are consenting to us being able to send you the quote or your reservation details by email, WhatsApp, call or other channel, provided you leave your contact details on one of our forms.

User rights

In all your communications, newsletters, quotes, reservations, offers and advertising messages sent by email, there will always be the option to cancel the sending of this type of message. The request will be answered in the minimum time necessary for its execution. The customer/user may request to withdraw their consent by contacting us by letter or email address geral@tugal.pt.

Data Transmission

The processing of user data may be carried out by a suitable service provider, hired by JMGR Services, Lda. When this happens, JMGR Services, Lda takes the appropriate measures to ensure that the entities that have access to the data offer the highest guarantees with regard to data protection. Thus, any subcontractor will treat the personal data of users, in the name and on behalf of JMGR Services, Lda, strictly complying with the legal rules on protection of personal data, information security and other applicable rules..

Under no circumstances does “Tugal” disclose or sell personal information or registration data of its customers and users to third parties.

International Data Transfers

JMGR Services, Lda may, within the scope of the purposes described, transfer your user data outside the territory of the European Economic Area (EEA). In these cases, it will strictly comply with the applicable legal provisions, namely the determination of the suitability of the destination country(ies) with regard to the protection of personal data and the requirements applicable to such transfers.

Mandatory nature of the Requested Data

The data contained in the customer registration that are identified with an asterisk (*), will be mandatory to fulfill the established purpose. As such, if the user does not provide them, JMGR Services, Lda will not be able to fulfill the user’s request.

Automated Decisions

JMGR Services, Lda will be able to elaborate user profiles, which will allow the adoption of automated decisions, based on personal characteristics, preferences, behavior history and location.

In these cases, the user will have the right to obtain human intervention in the decision, to express his point of view and to challenge the adopted decision.

Personal Data Protection Measures

MGR Services, Lda applies several appropriate technical and organizational measures to protect users’ personal data.
In these cases, the user will have the right to obtain human intervention in the decision, to express his point of view and to challenge the adopted decision.